Exchange or Return Form
To proceed with your exchange or return request, please complete the required forms. Your cooperation is appreciated.
To exchange the size of your current product, please fill the above form. If you are looking to exchange it with another design, please opt for RETURN.
Please note, products purchased during a SALE or 999 CLUB or personalised products are not eligible for exchange.
Refund is given in the form of STORE CREDIT only. No cash refund request will be entertained. Also, please note, products purchased during 999 CLUB or personalised products are not eligible for return.
We would like to inform you that your exchange or return request is subject to approval. Approval will depend on several factors, including the condition of the product upon receipt, its delivery timeline, and whether it falls within the fresh section criteria. Our team will carefully evaluate your request and notify you of the outcome as soon as possible.
Team will be in touch once you submit the form to proceed with the request.